Terms of Service

MindSurvey ("MindSurvey," "we," "us") provides a software pricing intelligence service for healthcare and human-services technology buyers, available at www.mind-survey.com (the "Service"). By creating an account or using the Service you agree to these Terms on behalf of yourself and the organization you represent ("you," "Customer").

Access is granted on approval. You agree to provide accurate registration information, keep your credentials confidential, and use one login per person. You are responsible for activity under your account. We may suspend accounts that violate these Terms or threaten the integrity of the Service.

The Service aggregates software pricing from public records (government contracts, board agendas, federal award databases) and from contracts contributed by customers, normalized where possible to a per-user-per-month basis. Benchmarks are provided for general informational purposes only. They are estimates derived from a finite sample and do not guarantee that any vendor will offer any particular price. The Service is not legal, financial, accounting, or procurement advice, and you should not rely on it as the sole basis for any contracting decision.

You may upload contracts, quotes, and pricing information ("Contributed Data"). You represent that you have the legal right to share Contributed Data with us, including under any confidentiality obligations you may have to your vendors. You retain ownership of Contributed Data. You grant us a non-exclusive, worldwide license to store, process, extract, normalize, and aggregate Contributed Data to operate and improve the Service.

We display Contributed Data to other customers only in aggregated, anonymized form (for example, as a low, average, and high price across multiple contracts). We do not display your organization name, your documents, or individually identifiable contract terms to other customers. Your raw uploads are visible only to your account and to our administrators for review and curation.

Uploaded documents may be processed by third-party AI services (currently Anthropic's Claude API) solely to extract pricing fields for your review. See our Privacy Policy for details.

You agree not to: resell, republish, or redistribute benchmark data outside your organization; scrape or bulk-export the Service; share login credentials; upload data you lack the right to share; upload malicious code; reverse engineer the Service; or use the Service to build a competing data product.

Parts of the Service may require a paid subscription. Where fees apply, they will be presented before purchase, bill in advance on a recurring basis, and renew automatically until cancelled. Taxes are your responsibility. Except where required by law, fees are non-refundable. We may change pricing with notice effective at your next renewal.

The Service, including its software, design, and aggregated benchmark datasets, is owned by us or our licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service for your organization's internal procurement purposes during your subscription.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. PRICING DATA MAY BE INCOMPLETE, OUT OF DATE, OR UNREPRESENTATIVE OF YOUR SITUATION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR REVENUES. OUR TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE FEES YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM (OR ONE HUNDRED U.S. DOLLARS IF YOU PAID NONE).

You will defend and indemnify us against third-party claims arising from your Contributed Data (including any claim that you lacked the right to share it) or your misuse of the Service.

You may stop using the Service and request account deletion at any time. We may suspend or terminate accounts for breach. On termination, your right to use the Service ends; aggregated, anonymized benchmark statistics already derived from Contributed Data may be retained.

We may update these Terms; material changes will be notified in-app or by email, and continued use constitutes acceptance. These Terms are governed by the laws of the State of Texas, excluding conflict-of-law rules, and disputes will be resolved in the state or federal courts located there.

Questions about these Terms: support@mind-survey.com